General Delivery Information
All products on this website are available for nationwide delivery to the whole of the UK (England, Scotland, Wales and Northern Ireland) We do not deliver to Southern Ireland (Eire). UK Delivery is completed (next day or future date as required) by courier, with the exception of products from our Same Day Flowers range which are delivered by our network of locally appointed florists on a before 6pm service Monday - Friday only (some rural areas excluded). No delivery service is available on Sundays or Bank Holidays. Value Flowers Range see note below.
Orders for delivery next working day need to be placed by 4.30pm the day before. Orders for delivery Monday need to be placed by 4.30pm the preceeding Friday. Orders for delivery Tuesday following a bank holiday need to be placed by 4.30pm the preceeding Friday. Same Day Delivery products must be ordered by 12 noon by phone only. Changes to delivery addresses are not accepted once an order has been dispatched to our courier.
A customer making amending a delivery address direct with the courier following dispatch must be aware that their change can cause a delay in delivery eden4flowers.co.uk do not accept such changes for this reason.
Delivery - Flowers
Orders for delivery next working day need to be placed by 4.30pm the day before. Orders for delivery Monday need to be placed by 4.30pm the preceeding Friday. Orders for delivery Tuesday following a bank holiday need to be placed by 4.30pm the preceeding Friday. Same Day Delivery products must be ordered by 12 noon by phone only. Changes to delivery addresses are not accepted once an order has been dispatched to our courier.
A customer making amending a delivery address direct with the courier following dispatch must be aware that their change can cause a delay in delivery eden4flowers.co.uk do not accept such changes for this reason.
Delivery - Flowers
Free Delivery on our 'Anytime' Delivery Service (guaranteed nationwide delivery by 5.45pm) is available on any fresh flower or plant product purchased online from Eden4flowers.co.uk (excludes Value Flowers range) Timed Delivery with arrival guaranteed by 9am, by 10am, by 1pm, by 2pm or by 4pm are available to purchase at additional cost during the online order process if required. Free delivery is not available for orders placed by phone. Order by 4.30pm for next day nationwide delivery or at anytime for future date orders.
Delivery - Value Flowers Range
Products in our Value Flowers Range are delivered by 1st Class Post only. They can arrive up to 72hours after the requested delivery date or longer over a weekend meaning this service may not be suitable for all customers at all times. This service is not available at busy times Christmas, Valentines and Mothers Day. Value Flowers products are delivered with a free plastic vase.
Delivery - Hampers & Food Gifts
Products in our Value Flowers Range are delivered by 1st Class Post only. They can arrive up to 72hours after the requested delivery date or longer over a weekend meaning this service may not be suitable for all customers at all times. This service is not available at busy times Christmas, Valentines and Mothers Day. Value Flowers products are delivered with a free plastic vase.
Delivery - Hampers & Food Gifts
ALL our hampers and food gifts at Eden4hampers.co.uk are delivered UK wide with Free Delivery. Free delivery is not available for orders placed by phone. Order by 4.30pm for next day nationwide delivery or at anytime for future date orders.
In the Mail Products are delivered by 1st Class Post only. They can arrive up to 72hours after the requested delivery date or longer over a weekend meaning this service may not be suitable for all customers at all times. This service is not available at busy times Christmas, Valentines and Mothers Day.
Delivery - Gifts
All our gifts at Eden4gifts.co.uk can be delivered from just £3.99 nationwide.
Delivery Slots guaranteed by 9am, by 10am, by 1pm, by 3pm or by 5pm are available to purchase at additional cost during the online order process if required. Order by 4.30pm for next day nationwide delivery or at anytime for future date orders.
Chocolates
Selected boxes of our chocolates and our chocolate hampers are available with Free UK Delivery, see product description for delivery details. Otherwise standard delivery starts at £4.20. Delivery Slots with arrival by 9am, by 10am, by 1pm, by 3pm or by 5pm are available to purchase at additional Cost during the online order process if required. Order by 4.30pm for next day nationwide delivery or at anytime for future date orders.
Balloons
Free Anytime delivery (guaranteed nationwide delivery by 5.45pm) is available on any balloon product purchased online from Eden4balloons.co.uk over £10
Delivery Slots guaranteed by 9am, by 10am, by 1pm, by 2pm or by 4pm are available to purchase at additional cost during the online order process if required. Free delivery is not available for orders placed by phone.
Order by 4.30pm for next day nationwide delivery or at anytime for future date orders.
Delivery Options and Timings
Each product on our website offers the sender several timed options for delivery of their gift delivery is guaranteed to be attempted by the time indicated on the delivery service chosen.
Senders Responsibility
It is the senders responsibility to ensure that the delivery address and details given for the recpient are correct and complete. Eden4flowers.co.uk Ltd will not accept any responsibility or costs incured for non delivery to an 'intended' recipient where this information is either incomplete or incorrect. This includes the Postcode. NB. Where a perishable product is returned to us for such reasons a re-stocking fee of up to 90% of the product cost will be deducted from any refund. Delivery charges if applicable will not be refunded.
It is the senders responsibility to ensure that a recipient will be at the delivery address to receive their gift. Eden4flowers.co.uk Ltd will not offer a replacement gift at a later time where a recipient is away, on holiday or simliar. It is not possible to re-direct a gift once dispatch has taken place.
Delivery Day
On the day of delivery, delivery of your gift will be attempted by the courier. Deliveries start at 0700 hrs. A signature is required on delivery, if the courier cannot get a response at the delivery address the gift will be returned to the local delivery office and a Called Today Card left at the delivery address. It is not possible to leave any delivery with a neighbour or on the doorstep. It is the recipients responsibility to make contact same day with the courier on their return, calling the phone number on the Called Today Card to either arrange to collect or alternatively have the courier re-deliver the gift by special arrangement locally, this will usually be the following day. Eden4flowers.co.uk cannot accept responibility or costs incured for deliveries where the recipient has not initiated or delayed contact with the courier. This action remains wholely the responsibility of the recipient. Eden4flowers.co.uk do strongly recommend that the sender advises the recipient to expect a delivery when they place there order with us.
Delivery Via a Third Party
Delivery to flats. In some flats please be aware that neighbours, a Doorman or Security will sign to receive deliveries for a recipient. You should be aware of this when placing an order for delivery. If a delivery has not arrived on time to a flat it is likely that it has been accepted and signed for on the recipients behalf. Please therefore check with neighbours, Doorman or Security.
In cases where the recipient or delivery address has in place a mail re-direction arrangement with Royal Mail, Your delivery will be routed to this re-direction destination. It is important that the sender understands that this arrangement will overide the delivery address given by the sender on their original order. In such cases collection of the delivery from the designated PO Box or alternative delivery address remains the responsibility of the recipient. Eden4flowers.co.uk cannot accept any responsibility or costs incured for deliveries that are not collected or are delayed by the recipient not collecting their gift from the re-directed address.Eden4flowers.co.uk recommend that senders advise the recipient of a delivery if they are aware of such a mail re- direction arrangement to avoid any avoidable delay in particular where fresh flowers are to be delivered.
For orders where a third party will accept and sign for the delivery on the recipients belhalf i.e. a hospital, airport, college, university, workplace, secure housing with a doorman etc. the signature of any person authorised to accept a delivery on behalf of the organisation shall be accepted as proof of delivery. Eden4flowers.co.uk suggests that the sender takes the time to inform any such third party to expect their delivery prior to placing an order to ensure there is no delay in the recipient receiving their gift. NB. occasionally the above establishments have an arrangement where they collect from the local Royal Mail sorting office, in such circumstances Eden4flowers.co.uk deliveries are routed in line with the local arrangement.
Weather Conditions and Delay
On rare occasions deliveries can be delayed during transit due to adverse weather conditions. Where a delay in delivery during transit is due to weather advserse conditions a refund of delivery any monies will be offered to the sender, we would also offer to dispatch of a suitable gift such as chocolates to the recipient with a message of apology from ourselves for the delay incurred. Fresh products such as flowers are packed with enough water to endure up to a 48 hour delay. If a sender wishes to cancel any order that is delayed in transit due to adverse weather conditions the costs involved with return is the resposibility of the customer, return of good is required in the original unopened packaging before a refund can made.
If any general information is sent to us by our couriers with regard to expected adverse conditions, we will display such information on our website. If a courier contacts us regarding a specific order we will be in touch with the sender.
In the event of extreme weather conditions where we needed to cancel the dispatch we will contact each sender to offer a) a new delivery on any future date with either an upgraded gift or the original gift to be accompanied by a gift of apology from ourselves. b) Cancellation of the order and a full refund of monies paid.
Main Locations in the UK Where we Deliver
View the list of larger delivery locations where Eden4flowers.co.uk deliver.
View the full list of all delivery locations in the UK by county
Legal
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
This is what some of our customers say
I am e-mailing to say thank you very much for your prompt attention to my order placed on the 22nd Feb and delivered this morning, 23rd. The recipient was very pleased and phoned to express their appreciation. I feel that some of the praise is due in no small measure to your good selves.
In this day and age we are all too ready to complain when things go wrong, so It is only fair to say thank you when things go well. Please be assured this will not be my only order with you.
Thank you again.
B Littlewood. Warwickshire UK
Your great service helped me give my partner a heartwarming surprise.
Dana Ichelczik. Israel
